Service
We are at your side
Benefits
Competent consulting to meet your individual demands
When participating in your project at an early stage, our team of highly qualified and experienced engineers can offer solutions to meet your individual demands.
After-sales service
We believe in long-term, reliable, trustworthy and fair cooperation. Our after-sales service team will assist you if you have any questions before or after commissioning our products.
Return of devices
Please follow the process described below in the event of a service/complaint.
- Send the completed form Declaration on service returns and the corresponding safety data sheets by e-mail
- We will check your information on the substances transferred in the devices concerned.
- You will receive an RMA call number from us. [Return Material Authorization or return number]
- You send the relevant device back to us and enclose the completed documents with the delivery papers.
We have optimized our after-sales service. The RMA call number helps us to better allocate your return and thus process your service case faster and more efficiently.
We therefore ask you to refrain from returning goods without providing the RMA call number.
